Claims from floor damage during an office move remain one of the most expensive costs for a mover. Until recently, there were only two ways to protect carpet from soil, [...]

A couple of years after I started my moving company, I bought a brand new, red Cadillac even though I couldn’t afford it. This was while I was a devoted [...]

Caveat emptor—let the buyer beware! I don’t care what the label says, if you attach cardboard, corrugated, or coroplast to office building walls during an office move with “painters’ tape,” [...]

In my last post, I told a true story from the past about what happened when one of the five drivers got lost after I dispatched a large moving crew [...]

I learned a long time ago never to ask a guy if he understands or knows something because whether he does or not, he’ll always say, “Yes,” just because he’s [...]

If a customer perceives that all movers are the same ‘species,’ he or she typically makes a purchasing choice based on price alone. We all know that competing on price [...]

Before I started my own moving company, I worked for another mover who taught me how to sell office moves. He said never discuss business or the move with the [...]

Envision an Eagle A man once found an eagle’s egg, And put it in the nest of a barnyard hen. The eagle hatched, And grew up with the rest of [...]

Have you every reprimanded the wrong employee or chastised an employee that didn’t do anything wrong? After I overcame my humiliation and embarrassment, I learned how to prevent it. You’ve [...]

Do you know how many times I fantasized saying that to my movers who were tardy? I thought about saying it a lot. Early on in my moving career I [...]

When I owned my moving company, Peachtree Movers, if a driver parked his truck without using a wheel chock, he was subject to a reprimand or being fired—no exceptions. All [...]

Have any of you ever found garbage in your trucks? Once when I was backing up one of our vans in the yard, I reached under the driver’s seat to [...]

f you don’t focus on retaining your customers, you’ll lose more clients than you keep. According to a Brigham Young University study, 65% of most companies’ business comes from satisfied [...]

I’m a disciple of the adage “you can’t expect what you don’t inspect.” I was called cynical because I didn’t trust my employees to follow our uniform moving standards unless [...]

At Last…Something Congress Can Agree On! These days, getting bipartisan political support on most anything is an ambitious goal. So what does it take to move the office furniture and [...]