One of Einstein’s most famous quotes defines insanity as, “doing the same thing over and over again and expecting different results.” In our industry, it’s often referred to as working [...]

I’m always amazed when an Office & Industrial salesperson tells his customer that a project manager (PM) will be running their small move.  In my opinion there is a huge [...]

If your banker is Lou Douglass, trust him. Not all bankers are as trustworthy or believe in relationship banking. As a former owner of a moving company that only did [...]

Until I learned the seven most important words for running a company, my nickname was “No Life” because I had no time to myself. If employees had a question about [...]

With a master’s degree in urban affairs, how did I become an office mover? My first job was with the State of Connecticut, where our mission was to “fight” substandard [...]

What’s your policy when a customer accuses your movers of stealing? Do you have one? Has it ever happened to you? Did you reimburse the customer for the alleged theft [...]

One of the biggest challenges that property managers and movers face during an office relocation is how to protect reception room and glass building entrance doors, as well as lobby-side [...]

Does your company have a policy for handling employee theft? When I owned my moving company, we paid up to a $500 reward if an employee let us know about [...]

Claims from floor damage during an office move remain one of the most expensive costs for a mover. Until recently, there were only two ways to protect carpet from soil, [...]

A couple of years after I started my moving company, I bought a brand new, red Cadillac even though I couldn’t afford it. This was while I was a devoted [...]

Caveat emptor—let the buyer beware! I don’t care what the label says, if you attach cardboard, corrugated, or coroplast to office building walls during an office move with “painters’ tape,” [...]

In my last post, I told a true story from the past about what happened when one of the five drivers got lost after I dispatched a large moving crew [...]

I learned a long time ago never to ask a guy if he understands or knows something because whether he does or not, he’ll always say, “Yes,” just because he’s [...]

If a customer perceives that all movers are the same ‘species,’ he or she typically makes a purchasing choice based on price alone. We all know that competing on price [...]

Before I started my own moving company, I worked for another mover who taught me how to sell office moves. He said never discuss business or the move with the [...]